Complaints Policy

All complaints relating to the journal, its staff, editorial board or publisher, policies, procedures, or actions of the editorial staff of the publishing company "Generate Digital Publishing" may be processed in accordance with this procedure. We consider complaints as opportunities for improvement, and we will provide a prompt and constructive response. Complaints should ideally be addressed to the party involved. Please submit your complaint by email to generate.dp@gmail.com clearly identifying the type of complaint and the address of the source if the person cannot be reached for any reason or is unable to resolve the complaint.

We do not agree with editorial decisions per se, but believe that complaints should be based on a failure of process-for example, a significant misjudgment, a long delay or a rude response.

The publishing company "Generate Digital Publishing" handles the following complaints:

  • Authorship Complaints
  • Plagiarism Complaints
  • multiple publication, duplicate, concurrent publication, or concurrent submission,
  • misuse of research results and falsification of data, accusations of errors and fraud in research,
  • violation of research standards,
  • undisclosed conflict of interest,
  • reviewer bias or negative actions taken by reviewers

Complaints Handling Policy

If the Publisher receive a complaint that a contribution to the Journal infringes intellectual property rights or contains inaccurate material, defamatory material, or illegal material, we will investigate the complaint. The investigation may include asking the parties involved to substantiate their allegations. The Publisher will determine whether the material deemed inaccurate should be removed. If the complaint does not have sufficient motivation, the material will not be removed. Complaint investigations and decisions will be recorded. Our aim is to ensure our magazine is of the highest quality; however, we accept that sometimes mistakes can be made.

If sent by email, each complaint will be responded to within three working days. A response will be provided within two weeks if possible; if not possible, an interim response will be provided within two weeks. When the complaint is finalized, an interim response will be provided. If the complainant remains dissatisfied, the complaint will be sent to the editor, who makes the final decision.